Auto dialer software solutions used by a business help in dialing calls automatically. Auto dialer helps to reduce call traffic, answer all calls, eliminate call drops and not miss any calls. The calls are connected directly to a live agent or are responded to through a pre-recorded message. It boosts the agent’s productivity by reducing any manual work that results in providing enough time to reach more customers. As more customers can be reached within a short span, it helps a business to expand its market reach. It also helps to create a strong lead generation with a seamless connection.
The main types of auto dialer software solutions in India are:
- The Progressive auto dialer software: helps a call center automatically dial the next number on the call list. Once the call is completed or cannot be connected due to a busy line or any other issue, the auto-dialer gets the agent connected to the next call. A call center can reach more customers in a short period, strengthen the engagement rate and expand the business. Progressive auto dialer software automatically directs the call to a live agent or a pre-recorded voice message replies to the call. Generally, a call from a progressive dialing system comes with a brief pre-recorded message giving the customer options on responding or reacting to the call.
- The Predictive auto dialer software: It helps to reach a new set of customers. A predictive auto dialer software helps in fast connection by guessing which number is about to ring; it gives an idea about who is calling even before the call starts ringing. It helps to get the message about the call faster which saves time. It also gives a professional touch to a call. It helps call centers filter disconnected calls, no answer calls, busy lines, and to initiate bulk calls. It gives insights on total call time and call wrap-up time. The calls are directed to the expert agents who help to deliver apt and immediate service to the customers.
- Power auto dialer: It helps a call center automatically connect with potential customers through phone calls. It allows calling multiple numbers from the call list at the same time. Thus bulk accounts and bulk calls can be easily handled with it.
- Robo or Intelligent auto dialer: It refers to a digital version of automated dialing. It allows a business to initiate multiple calls at the same time that can be for different purposes. It helps the customers to choose how to respond to a call by sending a pre-recorded message with options to choose from. For example, the options can be for particular business product details or service information, or information related to sales/offers. When the customer chooses an option, accordingly a follow-up call is made by the business based on their choice. These help a business to categorize calls and then connect accordingly.
Auto dialer software is gaining popularity in many industries across the world. It is commonly used by travel and tourism, banking and finance, insurance, campaign, telemarketing, and debt collection industries. It provides basic call insights which help a business to get information regarding each call and also monitors call pick-up ratio, busy lines, call drop rates, etc. It provides information regarding the lead dialing ratio for predictive dialers and agent specific call information in progressive dialers. A business can tag a call with a code that provides more visibility into the outcome of the calls. It helps the business supervisor to identify if there are any issues and then work on improving accordingly. Auto dialers help to generate and identify call list data of both old and new customers which benefits the agents. It is economical as a business can easily install it which does not need any infrastructural setup cost or extra hardware investment. It is flexible as agents can use it from anywhere; it makes work from home or working while traveling easier. It helps a business with greater ROI and enhancement in sales; it brings overall profit to a business.
