The idea of citizen developers is not novel, yet, their scope of influence is growing.
We experienced a significant paradigm change in how we conduct business around a year ago. Many businesses and organizations across the United States have adapted their workforces to function in remote locations. IT departments were forced to adjust to rolling out digital transformation programs at a breakneck pace. As a result of this change, we noticed that workers in various industries started adding new responsibilities centered on technology to the work they were already performing to assure the continuity of corporate operations. Despite the long hours and the lack of clarity on the future, a movement known as citizen developers emerged from the do-it-yourself, agile, and collaborative ethos.
The term “citizen developer” is certainly familiar to all of us by this point. Although the role has existed for some time, it has recently acquired popularity. The bandwidth available to software engineers and developers is restricted. We need to give people who do not have technical expertise the ability to produce user-friendly products, allowing software applications to be developed more quickly. We require a lighter load for our already overburdened technical teams and limited financial resources.
The Tools of Citizen Developers
low code no code development approaches are gaining popularity. In a time when resources are in short supply, the convenience of use, accessibility, automation of jobs that are repetitive, rapid deployment, and reduced costs are all aspects that appeal to businesses. Enterprise information technology teams are now seeking refuge in settings that require little to no coding.
This new voting technology helped make voting more accessible and provided more voting options for more than 5.5 million registered voters in 2020. By utilizing these technologies, citizen developers can create and implement solutions for various problems, including but not limited to email, process automation, employee engagement applications, and IT service desk help, amongst others. Citizen developers are influencing companies today by adopting low-code and no-code platforms. These companies are the ones you would least expect to see them in.
In Operation With Low Code No Code
Let’s look at how productive we are, how satisfied our employees are, and how efficient we are. Over the past year, these three topics have risen to the forefront of leadership discussions.
Managing a Quick Service Restaurant (QSR) franchise with about one thousand outlets is not an easy endeavor, especially for the IT service desk employees.
When you are 15 members of staff operating a service desk, and each day 200 calls are coming in, a team has the potential to become overworked, behind, and overwhelmed very fast. Working with an outdated service desk tool may “function,” but regrettably, it can slow down team members and significantly impair their efficiency. Teams can adapt and reprogram service desk tools when they have access to a no-code solution, allowing them to respond quickly and meet the framework required to prevent backlogs and disruption.
They will be able to freely browse the system and configure it to respond efficiently and effectively if the capabilities include a self-service portal, reporting, and a customized dashboard. These solutions alleviate the burden placed on the service team, simplify the workflow processes, and make it possible for the organization to function more smoothly. Companies want to enhance their bottom line while increasing efficiency and the quality of the experience they deliver to their customers.
How Low Code No Code Can Help
The company’s leadership has begun investigating which repetitive operations within the enterprise, such as those in the HR department, can be automated to improve workflow procedures as more advanced use cases for AI emerge within the organization. For instance, the onboarding procedure of joining a new firm requires a significant amount of time. This includes the training, the rules, and the IT setup, among other things.
Now, think about what this looks like for a fast-expanding workforce of 5,000 employees, adding new team members daily. The information technology and human resources departments have their job cut out for them. Companies can easily set up and activate built-in automation options with a solution built on low code, no-code platforms. This enables the automation of the repetitive operations that are a part of the onboarding process. Imagine if a process that used to take nearly two weeks to get a new employee up to speed could be finished in only four hours. The answer is that it is possible.
Low code no code development enables the automation of several operations. This enables leadership to reassign staff duties to more critical business functions while decreasing the expenses of hiring developers.
The Way Forward
The rise of citizen developers goes well beyond improving an organization’s operational efficiency and increasing its bottom line. Because the knowledge and the use cases are adaptable, employees can better focus their creativity on improving transparency and collaboration. Since the rapid move toward a remote workforce a year ago, people and businesses have been looking for all of these characteristics.
They were searching for a solution that would allow them to accomplish more with fewer resources, enhance workflows, and foster greater communication among their geographically distributed employees. Low-code and no-code platforms offer several benefits in fostering creativity and collaboration. Low-code and no-code platforms offer a variety of benefits.
A general study of workflows across the enterprise, including a comprehensive perspective of operations, key strengths, and weaknesses, is the first step in deploying a low-code or no-code solution across the organization. The next stage would be to conduct platform tests to determine which options are most suitable for your organization in terms of cost, resources, and overall objective.
Those without developer degrees are given the ability to pursue opportunities for professional development and certification as the role of the so-called “citizen developer” continues to grow in importance. A community is gradually taking shape at the intersection of available resources and collaborative efforts. Developing low-code and no-code solutions have given rise to collaborative communities, which has fostered creativity and fueled economic expansion.
