QuickBooks is conveying its bookkeeping services all over the world now. Intuit has launched many versions of this software for the accessibility of users with various business types and Operating systems on their computers. The crash catcher is a utility to register the errors and report them back to the developer. But QuickBooks Mac users have reported the crash catcher repeatedly occurring in their software. So, we created this blog that explains the QuickBooks Crash Catcher Mac issue to make the users aware of it. If your system is also suffering from this error, read the full blog to know the reasons and solutions to this issue.
Contact our QB support team at 1.855.738.2784 for quick troubleshooting.
About the issue
A crash catcher appears on the screen in case of the development of any random issue in QuickBooks. But while utilizing QuickBooks in Mac OS, you might have experienced that the crash catcher repeatedly comes up on the screen without any issues in the software. You will not be able to perform any QB function as the software’s interface will be blocked by a recurring crash catcher window. You need to resolve this issue to use QuickBooks conveniently again.
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Reasons
You might be experiencing this crash catcher issue due to the following reasons-
- You missed many QuickBooks updates and are currently using outdated software.
- The background QB processes have crashed or turned unresponsive.
- Other applications running on your computer are interfering with the QuickBooks functions.
Solutions
This issue can be quickly resolved by using the methods listed below-
Solution 1- Update your QuickBooks to the latest release.
An outdated version of QuickBooks is the primary reason for this error on your device. The obsolete software develops compatibility issues with the Mac OS, repeatedly triggering the crash catcher window. You should always keep your QuickBooks updated to prevent such problems in the software.
- Click on the QuickBooks down arrow to open a drop-down menu.
- Select the Check for QuickBooks Update
- Wait until the software fetches a new update and click Install Update.
- Click on Install and Relaunch whenever prompted by the software.
- The QuickBooks will reopen automatically after the update is finished.
If issues are still present in the software, try the next method.
Solution 2- Add a new Mac user to your device
You might face this crash catcher issue if the software is not allotted specific permissions and it’s unable to access some essential files while running. Each time the software fails to access a file, the crash catcher window will open, misinterpreting it for an issue in the software. Use the steps below-
- Click on the Apple menu and further select System Preferencesin the options.
- Click on the Users & Groups
- Hit the +button to add a new user on Mac with Administrator
- After you have created a new user, sign in using this new user.
- Reopen QuickBooks on your device.
You’ll notice the issue is fixed, and you can now conveniently use the software.
Closure
This brings us to the end of our blog that describes the details of the QuickBooks Crash Catcher Mac issue on your device. We explained the reasons for this issue and the methods that can be used to fix it. We hope the error is now eliminated from your QuickBooks.
Consult a QB professional at 1.855.738.2784 for any further queries.
